Ivor’s Restaurant Policies
PART 1: PRIVACY POLICY
PRIVACY POLICY FOR IVOR’S RESTAURANT
Last Updated: 24th January 2026
1. INTRODUCTION
Welcome to Ivor’s Restaurant (“we,” “our,” or “us”). We take your privacy seriously and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use, and share your information when you visit our restaurant, use our website, or make a reservation through our booking partner, ResDiary.
For the purpose of the UK GDPR, Ivor’s Restaurant is the Data Controller.
2. INFORMATION WE COLLECT
We collect personal data that you provide to us directly or that is automatically collected during your visit. This includes:
– Identity Data: Name, title.
– Contact Data: Email address, telephone number.
– Transaction Data: Details about payments and services you have purchased from us.
– Profile Data: Your booking history, preferences, dietary requirements, and allergies.
– CCTV Data: We operate CCTV cameras on our premises for the safety and security of our staff and customers, and for the prevention and detection of crime.
– Financial Data: Payment card details.
Note: We do not store your full card details on our local systems. All financial transactions are processed securely via our third-party payment processor, Stripe.
3. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
– Performance of a Contract: To manage your booking at Ivor’s Restaurant and process payments or deposits via Stripe.
– Legitimate Interests: To manage our business relationship with you, improve our services, ensure the security of our premises (CCTV), and respond to feedback.
– Legal Obligation: To comply with legal requirements (e.g., Health & Safety or tax reporting).
– Consent: To send you marketing communications where you have explicitly opted in. You have the right to withdraw consent at any time.
4. THIRD-PARTY PROCESSORS
We use trusted third-party service providers to help manage our business. These providers act as Data Processors on our behalf:
– ResDiary: Used for table reservations and booking management.
– Stripe: Used for secure payment processing (deposits, vouchers, and no-show protection).
We ensure that all third-party processors are compliant with UK data protection laws and have appropriate security measures in place to protect your data.
5. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees, agents, and other third parties who have a business need to know.
6. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
– Booking Data: Retained for business analysis and tax purposes.
– CCTV Footage: Retained for a limited period in accordance with our security policy, unless required for an ongoing investigation.
7. YOUR LEGAL RIGHTS
Under the UK GDPR, you have rights including:
– Right of Access: Request a copy of the personal data we hold about you (Subject Access Request).
– Right to Rectification: Request correction of inaccurate data.
– Right to Erasure: Ask us to delete your data where there is no good reason for us continuing to process it.
– Right to Object: Object to processing where we rely on a legitimate interest or for direct marketing purposes.
– Right to Withdraw Consent: Where we rely on consent to process your data.
To exercise any of these rights, please contact us using the details in Section 9.
8. COOKIES
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. You can choose to accept or decline cookies through your browser settings, though this may affect the functionality of the website.
9. CONTACT US
Ivor’s Restaurant
Address: 122-126 Andersonstown Road, Belfast, BT11 9BX
Email: contact@ivors-belfast.com
Phone: 028 9029 5000
PART 2: BOOKING TERMS & CONDITIONS
BOOKING TERMS & CONDITIONS FOR IVOR’S RESTAURANT
Last Updated: 24th January 2026
1. BOOKING CONFIRMATION & CARD DETAILS
– To secure a reservation, we require credit or debit card details.
– Your card details are processed securely via Stripe. We do not store your card details on our local systems.
– No money is taken from your card at the time of booking (unless a deposit is specifically required for large parties or special events).
2. CANCELLATION POLICY
– We respectfully ask that you give us at least [24 HOURS] notice if you need to cancel or amend your reservation.
– You can cancel your booking via the link in your confirmation email or by calling us directly on 028 9029 5000.
3. NO-SHOW & LATE CANCELLATION FEES
– If you fail to arrive for your reservation (“No-Show”) or cancel with less than [24 HOURS] notice, we reserve the right to charge a cancellation fee of [£5.00] per person to the card provided
